Supporting a colleague

Talking about mental health may seem daunting, but we've all had conversations with people about mourning, parting, and other life events — they don't always start easily, but they often mean a lot to a person going through a difficult time. It all starts with asking someone what they are doing in a warm and authentic way - giving them a chance to realize that you are sincere and friendly.

Time and place

There is a time and a place for everything - and when it comes to talking to someone about their mental health, this means a time and a place that is most comfortable for that person. The last thing anyone needs is to be in a hurry. Find a time when you know you have at least 10 minutes of free time to give. You may want to set a time for a longer discussion - either during work hours, if applicable, or outside of work. You want to find a place that is comfortable for them. Some people want peace and quiet - others like the hustle and bustle. It is very important that you pay close attention to the person you are talking to. This means minimizing interruptions, such as ringing phones or notifications.

Active listening

Listening is vital to any relationship. Active listening is a term that refers to a series of techniques that keep us present and involved in a conversation.

- Try to maintain eye contact unless the person you are talking to seems comfortable with it.

- Be open - that means open arms and turn slightly towards them.

- Recognize what is being said by appropriate signs and gestures, and repeat what was said to check that you understood correctly.

- Ask direct and appropriate questions - but it is not advisable to ask for more details than a person is willing to give.

- At the end of the conversation, recap what you discussed and agreed upon, and make sure you do what you said you would do.

- It may be helpful to have some information at hand. Put some support phone numbers and web links in your phone and send them right away.

Managing your own feelings

It can be difficult to hear difficult or annoying things, but you want to reassure and encourage the person, which means that you should not be surprised or judged. You want to make sure that the person is okay to talk to you and that you treat them with respect. It's tempting to start suggesting solutions right away - but it's wise to ask a person what they want to happen. Suggestions may be welcome, but they may only need to be downloaded.